Billing and Payments

Gateway now offers Quick Pay - a secure way to pay your patient statements online. No checks to write, no stamps to buy, no mail delivery delays. Click here to access our online bill payment system.

All patients are expected, at a minimum, to pay all applicable copayments, deductibles, and other non-covered portions of their bill before being discharged from the hospital. The hospital’s financial counselors will assist patients in this process.

For patients who don’t have adequate insurance, Gateway Health System accepts cash, check or money order. We also accept VISA, Mastercard or Discover.

It is not possible to extend a monthly payment option for payment of hospital charges. Any terms extended beyond 90 days requires completion of a brief financial review, and all information is subject to credit, income, and employment verification.

Patients are responsible for providing current and accurate information regarding third-party insurance companies, specific forms, or additional documentation (claim forms, authorizations, referrals, etc.) required by their insurance company. This information is required at the time of admission or registration. Failure to present the proper insurance information will result in the patient’s account being classified as "Self Pay," which makes the patient fully responsible for payment.

Questions about insurance coverage should be directed to our financial counselors at 931-221-2700.

Our Business Office is located at 1606 Haynes Street in Gateway Medical Plaza beside Gateway Medical Center. Business hours are 8 a.m. to 5 p.m. Monday through Friday. Click here for directions.